Q: I would like to place and order but I live outside of the U.S., do you ship internationally? A: Yes, we ship worldwide!
Q: How long does it take to receive my order? A: That depends on your selected shipping option. First class is 3-6 days, Priority is typically 2-3 days. International orders are estimated between 8-12 days. All orders are shipped within 48 hours.
Q: Will my order have tracking? A: ALL orders regardless of shipping option will have tracking, however we do not automatically send out tracking numbers. If your order does not arrive after a week from your shipping date you can email us directly at firstname.lastname@example.org and we will get back to you as soon as we can! Please include your full name and order details.
Ophidian is not responsible for lost or stolen mail once item has been delivered, we circumvent these issues by providing tracking with every order! In the event that this happens please contact USPS.
Q: Is there a limit to how many items I can order? A: Well, that depends. Please check the item description, if it doesn't have a limit listed feel free to order as many as you want!
Q: What is your refund/return policy? A: If you are not completely satisfied, return your playmat to Ophidian within 30 days of the date delivered to your door.